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Frequently Asked Questions
  • Why does notification say 'or ...' or '(Maybe)' opened an email instead of telling me who actually opened the email?
  • How does EmailCaddie generate open/click location?
  • What time zone does EmailCaddie display?
  • Why are multiple open/click locations being displayed?
  • Why does EmailCaddie show several open notifications for an email?
  • Are email recipients aware of being tracked by EmailCaddie?
  • What does unique open/click mean?
  • What is a repeat open/click?
  • How to uninstall EmailMerge/EmailCaddie addin from Microsoft Outlook?
  • Why are my email batches delayed to a time which I have not schedule?
  • Warning Message while downloading EmailMerge for Outlook.
  • My Open Rates seem Relatively High/Low
  • WhiteListing of Domains on Subscriber End
  • How does EmailCaddie do Open Tracking?
  • Why do I receive Tracking Quota Exceeded message with Pro Plan?
  • I deleted my merge tracked emails before it was sent out from Outlook, why did EmailCaddie count this as tracked emails?